Privacy Policy

Effective Date: 15 JUNE2025

Last Updated: 12 JUNE 2025

Welcome to Koncept services ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your information is collected, used, shared, and protected when you visit or make a purchase from our website www.konceptservices.in (the "Site").

1. Information We Collect

We collect the following categories of data:

a. Personal Information

When you create an account, place an order, or subscribe to newsletters, we may collect:

Full name

Email address

Phone number

Billing and shipping address

Payment information (processed via third-party gateways)

Account login credentials

b. Order & Transaction Details

Products purchased

Purchase history

Transaction amounts and date

c. Device & Technical Data

When you visit our website, we may automatically collect:

IP address

Browser type/version

Operating system

Device identifiers

Referral source (how you arrived)

Pages visited and time spent

d. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Save your preferences

Personalize content

Analyze site traffic

Deliver targeted ads

(For more, see Section 7: Cookies & Tracking)

2. How We Use Your Information

We may use your information for the following purposes:

To process and deliver orders

To create and manage user accounts

To send order updates and transactional emails

To improve website experience and performance

For customer support and dispute resolution

For marketing and promotional communication (with your consent)

To comply with legal obligations

3. Sharing Your Information

We never sell your personal data. However, we may share it with:

a. Third-party Service Providers

For functions such as:

Payment processing (e.g., Razorpay, Stripe)

Shipping & logistics

Cloud hosting & infrastructure

Email and SMS services

Analytics and performance tracking (e.g., Google Analytics)

b. Business Transfers

In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

c. Legal Compliance

We may disclose your data if:

Required by law

To respond to legal claims or processes

To protect our rights or the safety of others

4. Data Retention

We retain your personal data:

As long as your account is active

As necessary to fulfill orders and provide services

To comply with legal and tax obligations

You may request deletion of your account and data anytime (see Section 8: Your Rights).

5. Data Security

We use industry-standard security measures:

SSL encryption for all transactions

Secure server infrastructure

Role-based access controls

Password hashing and token-based authentication

While we strive to protect your data, no system is 100% secure. Use strong passwords and protect your login credentials.

6. International Data Transfers

If you're accessing our Site from outside [Your Country], your data may be transferred to servers located in [Server Country]. We ensure such transfers comply with international data protection laws (e.g., GDPR).

7. Cookies & Tracking

We use cookies to:

Remember login sessions

Store shopping cart data

Analyze traffic (via Google Analytics, Facebook Pixel)

Enable personalized ads (via Meta Ads, Google Ads)

You can manage or disable cookies via your browser settings.

8. Your Rights (for users in EU/UK under GDPR and similar laws)

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data ("Right to be Forgotten")

Withdraw consent for marketing communications

Object to or restrict certain data processing

Export your data in a portable format

To exercise your rights, email us at [privacy@yourdomain.com]

9. Children's Privacy

We do not knowingly collect data from children under the age of 13 (or 16 under GDPR). If we learn we have collected such data, we will delete it immediately.

10. Third-Party Links

Our Site may contain links to external websites or plugins. We are not responsible for the privacy practices or content of those third-party services.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site indicates acceptance of the updated policy.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, contact:

Koncept Services

Email: sales.kservices@gmail.com

Phone: 9999083353

Address: Ground Floor C-2/13, Khasra No. 65

Saidulajab Extension Neb Sarai Road

New Delhi 110068