Terms and Conditions

You must create an account to place orders on our platform

You must provide accurate, current, and complete information

You are responsible for maintaining the confidentiality of your account credentials

You must be at least 18 years old to create an account

You are responsible for all activities under your account

Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms

All orders are subject to acceptance and availability

We reserve the right to refuse or cancel any order

Order confirmation will be sent via email

Prices are subject to change without notice

Payment must be made in full before order processing

We accept credit cards, debit cards, UPI, and net banking

Payments are processed through secure third-party gateways (Razorpay, Stripe)

All prices are in Indian Rupees (INR) and include applicable taxes

GST will be charged as per applicable rates

Invoice will be provided for all purchases

For bulk orders, special pricing and payment terms may apply

We deliver across New Delhi and NCR region

Pan-India delivery available for bulk orders

Delivery charges may apply based on location and order value

Standard delivery: 2-5 business days within Delhi NCR

Express delivery: Same day or next day (where available)

Bulk orders: 3-7 business days depending on quantity

Delivery times are estimates and may vary due to unforeseen circumstances

Someone must be available to receive the delivery

We are not responsible for delays due to incorrect addresses

Risk of loss transfers upon delivery

Returns accepted within 7 days of delivery

Products must be unused, unopened, and in original packaging

Hygiene products and perishable items are non-returnable

Custom or personalized orders are non-returnable

Refunds will be processed within 7-10 business days

Refunds will be credited to the original payment method

Shipping charges are non-refundable unless the return is due to our error

Return shipping costs are borne by the customer unless product is defective

Report damaged or defective products within 24 hours of delivery

We will arrange free pickup and replacement

Provide photos of damaged items for faster processing

We strive to provide accurate product descriptions and images

Colors may vary slightly due to monitor settings

Specifications are subject to manufacturer changes

Manufacturer warranties apply to applicable products

We facilitate warranty claims but are not responsible for warranty terms

Extended warranties may be available for certain products

All content on this Site is owned by Koncept Services or licensed to us

This includes text, graphics, logos, images, and software

You may not reproduce, distribute, or create derivative works without permission

Brand names and trademarks belong to their respective owners

Use of trademarks does not imply affiliation or endorsement

The Site and services are provided "as is" without warranties of any kind

We do not warrant that the Site will be uninterrupted or error-free

We disclaim all warranties, express or implied

Our liability is limited to the amount paid for the specific product or service

We are not liable for indirect, incidental, or consequential damages

We are not responsible for delays or failures due to force majeure events

We may terminate your access immediately for breach of these Terms

We may suspend services for non-payment

We reserve the right to discontinue the Site at any time

Termination does not affect pending orders or obligations

Certain provisions shall survive termination